Frequently Asked Questions
Most frequent questions and answers
From design to delivery, the whole process usually takes about 3 months.
Sample lead-time: 2 weeks from the payment of the product development charges and when all the details are confirmed, tech packs are approved, and the purchase of notions / labels / tags / packaging are made unless otherwise stated.
Development lead time from initial proto until approved sample 4-12 weeks
Mass production lead-time: 4-8 weeks from the date we received the approved tech packs, payment of deposit, purchase order, notions / labels / tags / packaging in order unless otherwise stated.
At MaxBlue Viet Nam, we offer the possibility to have your own customised hardware, tapes, labels, tags, garment accessories and packaging to create a fully branded product.
We accept payment via cash, local bank transfer*, credit cards (Visa, MasterCard & American Express) and Paypal*.
* Local Bank Transfer – Applicable only for customers based in Vietnam
* PayPal – For payment by Paypal, there will be an additional 4% surcharge for Paypal fees
Our minimum order quantities for custom orders starts from 1000 pieces per order.
You can order a maximum of 5 designs within the 500 pieces, limited to 1 color per design.
You can choose up to 4 sizes within the 100 pieces.
For custom hardware, fabrics, trims, notions, dyeing, printing, embroidery, different MOQs may apply. Please kindly enquire for more details.
Once you sent us your design details with your fabric reference for each design, our sourcing team will take 3-5 days to source for suitable fabric options and send the physical copies to you*.
*Kindly note that 5-7 days of sourcing does not include shipping
We have a library full of fabrics from cotton, polyester, rayon, viscose, denim, georgette, lace and many others.
As part of the services for custom order, we have a net work of partner with over 100 fabric mill & accessories supplier.
The fully developed MAX BLUE apparel process system provides a one-stop solution:
A wide range of manufacturing services to our customers from: designing, creating tech packs, sourcing for fabrics and trims, create samples, bulk apparel production, packaging, quality control assessments to arranging delivery of the products.
Max Blue Vietnam, we have a net work of partner with over 100 fabric mill & accessories supplier
We are ensure & presentative to control all fabric quality, acessories in all process
Manufacturing process based on the Standard Project Management procedures.
We always learning, developing & upgrading standards continuously, allowing us to control deadline management and quality control standards.
Pre Production Samples+ We require all approved samples to be sent back to our factory to ensure that the production will follow the approved samples exactly and to prevent any miscommunication.
+ 50% of the garment samples charges can be rebated towards the bulk order costs once the bulk order is placed.
+ Sample charges can only be rebated in full if more than 500 pieces is ordered for the design.
+ There is no refund for print, dye, embroidery unless more than 800 pieces / 800 meters of the sampled design in the sampled color is ordered.
- *Rebates for sample charges will be credited to the invoice for the production balance.
Every order is made to order. We package your order with great care before shipping your items. Since each piece is custom made, please expect your piece to ship within 4-8 weeks from order confirmation.Once your order has shipped, you will receive a shipping confirmation email/message with your tracking number.We provide both air and sea freight services via our various shipping partners.Custom taxes and duties might be charged on shipments going to your destination*.
Export Clearance
All shipments handled by MaxBlue will have their export permits and custom documentation done and these charges are included in the shipping charges.
Insurance
For shipping, we do not buy insurance by default.
Please kindly arrange for purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.